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Service Desk

Supporting your business 24/7

Our manned Service Desk means that your business is supported exactly when you need it – every hour of every day, including weekends and holidays.


Sometimes, you want to have someone on the end of a phone your staff or tenants can call for reassurance.

We offer a fully manned Service Desk call handling service that lets your people contact our people by phone, email or through our Service Desk website. We’ll connect them with a full range of qualified repair engineers or specialist contractors. So any problems are taken care of quickly and professionally, without you having to get involved.

Our trained and experienced staff use a high-end computer-aided facility management (CAFM) system which can oversee your entire portfolio of properties. And it can be branded as your company, to give a seamless service to your staff or tenants. All without you having to invest in your own systems, training and personnel.

Depending on your business, you might want to streamline the process even further by using our virtual building monitoring system.

See building monitoring

What this means

Taking care of your business every day

  • 24/7 Service Desk
  • Fully Branded and Customised to Clients
  • Accessible by Phone, Email or Client Portal
  • Call Handling For All Building/Workplace Defects & Emergencies
  • Staff Trained In Building Services Management
  • Latest CAFM Software & SFG-20 Integration
  • Virtual 24/7 Building Monitoring
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