Excellent customer service is critical to the success of any business, so ensuring incoming calls and customer enquiries are handled quickly and efficiently is essential to prioritising customer satisfaction.
At Virtual Services Group, we provide virtual receptionist and telephone answering services designed to ensure smooth and efficient front-line operations. Our dedicated team manages your reception duties with a tailored service, allowing you to focus on your core business activities while maintaining exceptional customer service.
Virtual assistance with outsourced receptionist solutions
No matter your requirements, Virtual Services Group can create an ideal solution that’s built around your needs, offering complete control and complete flexibility for your business – every step of the way.
Telephone answering service
With our telephone answering service, we’ll be on hand to answer incoming calls and provide additional resources to bolster your in-house team. Our telephone answering solutions prioritise managing all phone calls efficiently, handling enquiries professionally and taking messages that ensure all important aspects of each enquiry are shared with your team.
Outsourced switchboard services
Our outsourced switchboard service can provide a cost-effective solution that ensures our call handlers will transfer calls based on the customer’s enquiry. You can rest assured that your
customer’s experience remains professional and streamlined with an outsourced switchboard services team dedicated to prioritising customer journeys and call routing for your business.
Virtual receptionist services
Not only prepared to answer incoming calls, we can provide outsourced management of software and scheduling systems to consolidate diary management and appointment booking that helps businesses thrive. We’ll manage your business calendar to ensure there are no double-bookings for your in-house team and share all important communications with your customers, anytime.
Virtual reception services for all industries
We have vast experience working with a number of UK businesses, experienced in providing virtual assistance across many industries to ensure a seamless caller experience that promotes consistency across all touchpoints and maintains an optimum first impression for your business.
- Small businesses: SMEs and sole traders can benefit from the consistency of an outsourced reception service, with the guarantee of someone to answer calls and deal with customer enquiries if internal resources are limited.
- Large corporations: If you’re a larger business that requires dedicated call handlers to manage automated messaging, message taking and phone answering services, an outsourced provider can ensure virtual assistance on a regular basis or at peak demand.
Why choose Virtual Services Group?
Our team is committed to delivering a professional service on behalf of each of our clients, ensuring your business name remains respected and reputable throughout every customer interaction.
Get started with virtual receptionist services today
If you’re looking for more support with handling incoming calls, diary management or ensuring a seamless caller experience, contact Virtual Services Group to find out how we can help.
Ensure optimal first impressions for your company with premium reception services that connect with your customers efficiently.
Your questions, answered
Can you provide an out-of-hours call answering service?
Yes, we can answer incoming calls with an answering service schedule that’s based on your requirements. Our teams can be available to respond to phone calls 24/7, meaning your company can engage with your customers whenever they have an inquiry. Simply let us know your needs in your enquiry and we’ll ensure our service availability settings are optimised for your business requirements.
What is an outsourced switchboard service?
Our outsourced switchboard service transfers calls to the correct contact or department, ensuring a swift and efficient customer journey. Your business can benefit from less downtime required to redirect calls or worry about message taking – our outsourced switchboard service will transfer calls to the best person on your team, and can have voicemails instantly emailed to them if lines are busy.
Will you answer calls using my business name?
Yes. Our answering service is delivered on behalf of your business, meaning our team will ensure a consistent approach as we answer calls, whether you’re a national corporation or a small business. We’ll follow a pre-approved script to ensure anyone getting in contact with your business will be presented with a uniform brand presence.
Can I keep my existing phone number?
Yes, you can retain your existing business phone number. Virtual Services Group can utilise virtual inbound numbers and redirection to manage call answering on your behalf, however we can help you set up a new number for your business if you’d prefer.
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