Effective facilities management keeps your workplace safe, clean, and welcoming for employees, visitors, and clients. Soft facilities management covers vital tasks like cleaning, waste management, air conditioning upkeep, grounds maintenance, and more, ensuring everything runs smoothly.
At Virtual Services Group, we offer customised soft FM services, letting you focus on your core business while we take care of the details. Whether you need ongoing support or one-off assistance, our expert team ensures your property stays in top shape.
Comprehensive soft FM services for your facility’s needs
1. Cleaning services
We tailor our cleaning services to fit the unique needs of your property, ensuring it remains clean and hygienic. From regular office cleaning to event clean-ups and industrial cleaning, we create a welcoming environment.
2. Waste management
We offer sustainable disposal and recycling services that will help you achieve your environmental and compliance objectives. Our solutions are designed to minimise waste impact and make your operations more eco-friendly and efficient.
3. Window cleaning
Using advanced techniques, we ensure your windows are spotless and streak-free, enhancing your property’s appearance. Whether it’s high-rise buildings or retail spaces, we deliver outstanding results.
4. Water treatment
Our professional water treatment services keep your water systems safe and compliant, including tank cleaning, Legionella risk assessments, and water sampling. We remove contaminants and ensure your water supply meets health and safety standards.
5. Pest control
We offer proactive pest control to prevent infestations and protect your property. With our environmentally friendly methods, your facility remains safe and in line with health regulations.
6. Grounds maintenance
From landscaping to gritting and snow clearance, our grounds maintenance services keep your property attractive and functional all year-round. We work with precision to create an inviting outdoor space for visitors and staff.
7. Customer services & support
Our all-inclusive customer care solutions comprise outsourced reception, emergency call-outs, QHSE consultations, and a 24/7 helpdesk to ensure seamless operations and rapid responses. With expert support around the clock, we help businesses maintain efficiency, safety, and exceptional service.
8. Security
We provide reliable security solutions to protect your property, including advanced intruder systems, professional CCTV installation for 24/7 surveillance, and remote building monitoring for real-time oversight.
9. Monthly auditing
Our monthly audits help facilities managers stay on top of non-technical tasks like cleaning and waste management. These evaluations ensure high standards are consistently met, keeping your property in top condition.
10. Annual benchmarking
We provide annual benchmarking to compare your facility’s performance with industry standards, offering insights into strengths and areas for improvement to maximise efficiency and maintain a high-quality environment.
Soft facilities management for diverse industries
At Virtual Services Group, we take pride in delivering tailored soft facilities management solutions that elevate operational efficiency and enhance the experience for employees, customers, and visitors across diverse industries.
In corporate offices, we create clean, professional environments that boost productivity and job satisfaction, handling everything from daily office cleaning to secure document disposal.
In the hospitality sector, we maintain spotless interiors and well-kept grounds, ensuring guests enjoy immaculate rooms and welcoming outdoor spaces.
For retail outlets, we focus on window cleaning and waste management, creating a pleasant and easy-to-navigate shopping experience for customers.
In educational institutions, we provide custom cleaning schedules for classrooms, canteens, and common areas, ensuring the highest hygiene standards for students and staff.
Healthcare facilities rely on our specialised cleaning and infection control services to maintain sterile, compliant environments for both patients and staff.
For industrial sites, we offer efficient waste management and tailor cleaning solutions that meet the specific demands of manufacturing or warehouse environments.
We also offer pre- and post-event cleaning, waste management, and front-of-house staffing for venues, ensuring every event runs smoothly.
No matter your industry, our expert teams and state-of-the-art solutions are tailored to your needs, allowing you to focus on achieving your business goals.
Why choose Virtual Services Group?
Our soft facilities management process
Our process ensures seamless delivery of soft FM services, customised to meet your property’s needs.
- Consultation – We begin with a thorough inspection of your property to understand your specific needs and devise a personalised service plan accordingly.
- Service implementation – Our team of experts carries out the plan with minimal disruption to your operations, ensuring high-quality results.
- Quality monitoring and support – We conduct regular audits and benchmarking to maintain high standards, offering 24/7 support for any immediate concerns.
- Continuous improvement – Through your feedback and changing needs, we continuously refine our services to ensure long-term satisfaction.
Contact us for tailored soft FM solutions
Ready to elevate your property management with expert soft facilities management services? At Virtual Services Group, we ensure your facilities are in the best hands, so you can focus on your core business. Contact us today to discuss your needs and receive a customised quote.
Your questions, answered
What are soft facilities management services?
Soft FM services include tasks that ensure a clean, safe, and pleasant working environment, such as cleaning, waste management, and grounds maintenance. These services focus on the day-to-day upkeep of a property, complementing hard facilities management services like building maintenance and repairs. At Virtual Services Group, we ensure efficient delivery through a highly trained team, advanced technology, and 24/7 support.
Our soft facilities management services cover a wide range of essential functions to keep your building running efficiently and well-maintained. With modern techniques, a customer-first approach, and a strong commitment to sustainability, we provide unmatched support for your facilities.
What is the difference between hard and soft facilities management services?
Hard facilities management services deal with the physical infrastructure of a building, such as HVAC systems and plumbing, while soft FM services focus on people-oriented aspects like cleanliness, safety, and comfort. Both are essential to maintaining a functional and welcoming property.
How do hard and soft services work together in facilities management?
Hard and soft services complement each other to ensure seamless facilities management. At Virtual Services Group, we integrate both hard and soft services into tailored solutions. For example, while our engineers maintain heating systems (a hard service), our cleaning teams ensure spaces remain hygienic and inviting (a soft service). This combined approach creates efficient, safe, and welcoming spaces for all occupants.
What are the essential facilities required by workplace regulations?
Under the Workplace (Health, Safety and Welfare) Regulations 1992, employers are required to provide facilities that ensure the health, safety, and well-being of their employees. A Facilities Needs Assessment can help identify what is necessary for your workplace, categorised into soft and hard services, such as:
- Humidity
- Lighting
- Cleanliness
- Toilet and washing facilities
- Rest and break facilities
- Drinking water
- Ventilation
- Temperature control
- Workspace design
- First aid
- Safe access and traffic routes
At Virtual Services Group, we help employers stay compliant with these regulations by providing tailored facilities management services. From soft services like ensuring proper cleaning and waste management to hard services such as maintaining lighting, ventilation, and temperature systems, we deliver comprehensive solutions to meet legal requirements. Our QHSE (Quality, Health, Safety, and Environment) consultation services also provide expert guidance, ensuring businesses meet legal requirements while creating a safe and efficient workspace for their employees.
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